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Cancellation Policy

If you need to cancel, please contact us by 8PM the day before your scheduled services, or you will be charged a 50% cancellation fee.


*This policy allows us to provide services to other customers.


If we do not receive notification and arrive at your house for scheduled service, you will be charged 100% cancellation fee.



Extreme Weather


Cancellations due to weather conditions will not be subject to any cancellation fee.


All non-essential service will be suspended if a state of emergency is in affect.


*Snow storms causing school closures and severe flooding are considered extreme weather.



Inclement Weather


Lightning, heavy rainfall and snowstorms may interfere with services or cause delay.


Your dog's safety and well-being is our primary concern and you will be notified of any schedule changes.


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