If you need to cancel, please contact us by 8PM the day before your scheduled services, or you will be charged a 50% cancellation fee.
*This policy allows us to provide services to other customers.
If we do not receive notification and arrive at your house for scheduled service, you will be charged 100% cancellation fee.
Cancellations due to weather conditions will not be subject to any cancellation fee.
All non-essential service will be suspended if a state of emergency is in affect.
*Snow storms causing school closures and severe flooding are considered extreme weather.
Lightning, heavy rainfall and snowstorms may interfere with services or cause delay.
Your dog's safety and well-being is our primary concern and you will be notified of any schedule changes.